What types of delivery service do you offer?
Free Standard Delivery: With Standard Delivery on furniture items, your order arrives “across the threshold” or inside your front door. For apartments or multi-unit shipping addresses with lobbies, your order will be waiting for you in the lobby. Free Standard Delivery for furniture is done Monday through Friday during typical business hours. Free Standard Delivery on smaller items (most lighting and accessories) is done via UPS or Fedex delivery methods. Free Standard Delivery is not applicable to Outlet items, items under $75, or international shipments.
Room of Choice Delivery: We deliver your furniture to the room of your choice. You take care of opening, assembly, and removal of all packaging.
White Glove Delivery: We deliver to your room of choice, unload and remove all the packaging. You must assemble.
White Glove with Assembly: Please contact us to arrange special delivery with assembly.
When Will My Order Ship?
Quick-Ship items are noted as such on the relevant product page on our website. Quick-ship products generally ship within 5-7 business days. For non-Quick-Ship items, please contact us for specific lead times.
Do you offer International Shipping?
Yes, we are happy to ship orders internationally. Please contact us for more information. Please note that our typical international delivery is to the nearest port of entry and the customer is responsible for customs and duties. The recipient will be responsible for these charges that are customarily collected at time of delivery. Alternative arrangements can be made in certain instances.
How do I know whether a particular product is available for Quick-Ship or Special Order?
To check if a product is available for Quick-ship, please see availability to the left of the Add to Cart button. You can also contact one of our product specialists to check availability for a specific product.
What if my item(s) arrive damaged or incorrect?
Please inspect your purchase immediately upon receipt and contact us within 24 hours** if there is an issue. Please take photos of damaged or incorrect item(s) and photos of the packaging. If your item was shipped using a freight carrier, you must contact us immediately and note all damages on the shipper’s paperwork before signing and accepting the delivery.
What if my item is missing?
If your item is marked delivered but appears to be missing you must notify us within 24 hours** of the delivery time and date.
** We can not account for matters in which customers are not present at the time of delivery. The 24 hour notification period also applies to items delivered and are not intended for immediate use, such as items(s) delivered to a receiving warehouse or construction site, and item(s) intended for design projects, renovations, relocation etc. **
Do you offer expedited shipping?
We do not offer expedited shipping on our products, as many of our items are made to order and shipped directly from the vendor’s warehouse. Some exceptions can be made. Please contact us for any questions regarding expedited shipping.