FAQs and Return Policy
Your satisfaction is of the utmost importance to us. To help answer any questions you may have while shopping at Danish Design Store, we have gathered a list of answers to our customers most frequently asked questions. If you still have questions, please don't hesitate to contact us and speak with our knowledgeable service representatives.
Is your website secure?
Your privacy is VERY important to us. We have implemented industry leading security measures to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times.
Do you charge sales tax?
Danish Design Store collects sales tax for certain orders depending on the ship-to location. Sales tax is applied to the total amount of the order at the time of checkout.
Do you offer special discounts to Non-Profits?
We are happy to work with Non-Profit Organizations, Museums, Universities and can offer special discounts. Please contact us for further information.
Can I cancel an order?
You may cancel an order within 24 hours of placing the order. Unfortunately, orders cannot be cancelled after 24 hours of placing order or once the order has shipped.
Can I return an order?
Unfortunately, custom / build-to-order and other special orders are non-returnable. For orders that are returnable, you may return your order within 30 days of your receipt of merchandise for a refund of the purchase price less a 20% restocking fee. The return shipping costs are the responsibility of the customer and we recommend that all return shipments be insured. Note that all returns must be in new condition and in the original packaging.
Important: All returns require pre-authorization. Contact us to receive pre-authorization.
What if my item(s) arrive damaged or incorrect?
Please inspect your purchase immediately upon receipt and contact us within 24 hours** if there is an issue. Please take photos of damaged or incorrect item(s) and photos of the packaging. If your item was shipped using a freight carrier, you must contact us immediately and note all damages on the shipper’s paperwork before signing and accepting the delivery.
What if my item is missing?
If your item is marked delivered but appears to be missing you must notify us within 24 hours** of the delivery time and date.
** We can not account for matters in which customers are not present at the time of delivery. The 24 hour notification period also applies to items delivered and are not intended for immediate use, such as items(s) delivered to a receiving warehouse or construction site, and item(s) intended for design projects, renovations, relocation etc. **
What are my delivery options?
We can ship to residential and to any commercial location. For international orders, please contact us.
Danish Design Store offers offer 4 shipping levels:
- Standard - free for orders over $250
- Threshold - $99 for orders under $1,000, free for orders over $1,000
- White Glove - $250 per order
- White Glove + Assembly - $299 per order
See our Shipping Information page for full details.
How long will it take to receive my order?
We have many items in stock and available for quick ship. Quick-Ship items are noted as such on the relevant product page on our website. Quick-ship products generally ship within 5-7 business days. For non-Quick-Ship items, please contact us for specific lead times.
How much does shipping cost?
Orders over $250 ship free to the lower 48 states. Orders under $250 incur a flat $9.99 shipping fee.
Do you offer “White Glove” delivery?
"White Glove" delivery service is available for most orders. This service includes pre-call to schedule appointment, inside delivery, unpacking, product assembly (if specified), and removal of all packaging materials (if specified). Danish Design Store works only with the best in the delivery business and have established partnerships with experienced van lines, specializing in high-end furniture deliveries to ensure you receive the highest level of service.
Do you offer International Shipping?
Yes, we are happy to ship most orders / items internationally, but some restrictions apply. Please contact us for more information. Also note that our typical international furniture delivery is to the nearest port of entry and the customer is responsible for customs and duties. The recipient will be responsible for these charges that are customarily collected at time of delivery. Alternative arrangements can be made in certain instances.