For complete details about our shipping methods, delivery times, and costs, please visit our Shipping Options page. You'll find all current shipping information, including expedited delivery choices and international shipping details.

We do not offer expedited shipping on our products, as many of our items are made to order and shipped directly from the vendor’s warehouse. In some rare circumstances some exceptions can be made. Please contact us for any questions regarding expedited shipping.

Design Public Group is not responsible for storage fees of any order. Additional charges may apply if storage is requested.

You can always check the status of your order using our order tracking page. A link to this page was sent to the email address on the order--where you received your order confirmation. Be sure to check your spam/promo folder, as our emails can end up there from time to time! If you do not see this email or your order confirmation, please reach out to us here (under "Questions About Existing Orders"). Please allow one business day for our response.

The majority of our smaller items are shipped via UPS parcel, while our larger furniture pieces are shipped via freight through Diligent Delivery Systems. For parcel shipments, you will receive a tracking notification once your order has shipped. For freight shipments, you will receive a tracking number when the shipment is moving within North America.

If your item is being delivered Threshold, White Glove or White Glove + Assembly, you will receive a phone call to schedule final delivery once the order has arrived to your local delivery hub.

Shipping times vary for each product and manufacturer. Please refer to the lead times quoted on each product page for a more accurate estimate. Our quoted lead times are estimations based on the historical average lead time and our most recent stocking information from the manufacturer. Backordered items are indicated on the product page as well as your order confirmation.

If you find an identical product offered online for a lower price, we will gladly match the price. The following terms apply: 

• We must verify that the product is offered by an authorized US retailer (contiguous US) and that it is identical to ours, in stock, not in limited quantity, brand new, and covered by the manufacturer's warranty.
• The price quoted by the other retailer must include all applicable charges including those for options, customization, shipping, and handling.
• We cannot match prices on special orders, items sold through auction sites, overstock sites, deal sites or those sold through special events (e.g. limited-time sales, closeouts, clearances, or liquidations).
• In cases where a product manufacturer mandates a Minimum Advertised Price (MAP), we cannot match prices lower than the MAP.
• Gus Modern items are exempted from this program
• Price matching does not include taxes or prices that are lower due to typographical errors.
• Due to localization issues and currency fluctuations we do not price match to international sites.
• Finally, the advertised price must be available to all customers and cannot require any kind of membership, affiliation, coupon codes or sign-ups.

To report a lower price and request a price match, email us and provide the following:

• A link to the web page of the product offered by the other retailer
• Our competitor's price
• A list of any applicable options (finish, material, etc.) you have selected for this product

Please note coupon codes or other promotions may not be used to further discount a price match request.

Time Limit on our Price Match: 

• Stocked items (lead time of less than 5 weeks): If the above terms are met, we can price match your stocked item before it has shipped. If your item has already shipped or has been delivered, the price match is subject to be denied. Final sale items are excluded from all price adjustments.
• Made-to-Order items (lead time of over 5 weeks): If the above terms are met, we can price match your made-to-order items prior to our cancellation period for Made to Order items. Final sale items are excluded from all price adjustments.

We understand you can’t pass up that last minute invitation to fly off to Paris, but should you find yourself in this situation while expecting a Design Public delivery, please let us know as soon as possible and we’ll do everything we can to arrange or delay your delivery. 

Please note if a shipping company attempts delivery, is unable to complete it, and your item is returned to sender, the resulting shipping cost (both directions) and a 20% restocking fee will be deducted from your refund. Additionally, your refund may experience delays while we work to manually track your shipment, obtain the shipping costs, and submit your refund.

Our Customer Success Team is available M-Th, 7am-5pm, Fridays 7am-12pm, PST. You can reach us at 310-504-3674 ext 2.

If we do not answer during our business hours, it means we are all on the phone with other customers.Please leave us a voicemailand we will be happy to return your call ASAP! 

If you email us over the weekend or on a holiday, we will get back to you within 1-2 business days. If you call outside of business hours,please leave us a voicemailand we will be happy to return your call during our business hours.

If you are reaching out on a weekend or holiday to request a cancel or report a claim (within 24 hours, as per ourpolicies), please know that the elapsed time from your response to ours will not be counted as within the 24 hours. As long as we see that you reached out within 24 hours of the order (cancel) or the delivery (claim), we will be happy to honor your request or resolve your claim. 

If you are reaching out within 24 hours of placing your order (time stamp on your order confirmation email), we will cancel your order for a full refund. If you reach out within 24 hours and your order ends up shipping, we will still honor your request to cancel.

Any cancellation request made 24 hours after order placement is subject to be denied. Design Public does not accept cancellation requests once the item has shipped. If your order has been delayed, please reach out to us within 24 hours of receiving your order status update email with your request to cancel. We will do everything we can to cancel your order, but cannot guarantee cancellation until we have the manufacturer's reply, as we are a drop-ship company.

If you are requesting to cancel a made-to-order item, the customer may be subject to a cancellation fee or denial of the request.  If an item has a lead time of more than 5 weeks and/or has more than 5 upholstery options, it is likely a made to order item. If you do not know whether the item in question is made-to-order, please contact us and ask before your order! Once production begins on made to order items, any cancellation request is subject to be denied. 

We want you to be happy with your order and your experience shopping Design Public Group.

If you are not fully satisfied with your order, you may return items within 30 days of your receipt of merchandise for a full refund of the purchase price minus a 20% restocking fee. Items must be returned in their original condition with the original packaging. Customers are responsible for the return shipping costs to our warehouse. 

**All returns require pre-authorization. Please contact us here to request return authorization.

Items that are custom or made to order are not eligible for return. If an item has a lead time of more than 5 weeks and/or has more than 5 upholstery options, it is likely a made to order item and we will be unable to accept the return. We do not accept marble items as returns.

Return Process:

1. All returns require a return authorization form, please contact our customer service team for more information. Please see Return Regulations for items that cannot be returned.
2. Please note the customer is responsible for return shipping and any return shipping fees. We strongly recommend that you insure your shipping as any damage that occurs after the item has been initially delivered to the customer is the responsibility of the customer.
3. Once we receive your return, please allow 5-10 business days for processing. Refunds are made in the same form as the original payment or by store credit. You will be refunded the full purchase price of the item (including tax) minus a 20% restocking fee.

Return Regulations:

***Do not ship your items back to the original shipper (our returns warehouse is not our shipping warehouse). If you simply "return to sender", we will deduct all shipping fees and any restocking fees assessed by the receiving warehouse.***

• Products must be unused and returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
• Products requiring assembly that have been assembled are no longer considered to be in original condition and may not be returned under this policy.
• We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc).
• Bedding must be unused, unwashed, in original packaging and in original condition
• International shipments: customers will be responsible for the return shipping fees including all customs, duties, and other taxes assessed.
• All returns are subject to our Terms of Use.

Currently, any retail orders are only available ship to the contiguous US and parts of Canada. 

If you are a designer or would like to sign up for our Trade Program, contact us and our Trade team may be able to assist with placing an order that will ship internationally.

Please note that our typical international delivery is to the nearest US port of entry and the customer is responsible for customs and duties. The recipient will be responsible for these charges that are customarily collected at time of delivery.   

Mix-ups can happen and our apologies if you received the wrong item, color, or variation!

Please inspect your purchase immediately upon receipt and contact us within 24 hours if there is an issue. Any claim made after the 24 hour period is subject to be denied. 

Please check your order confirmation that was sent via email to you after the order was placed. We will use what is included on your order confirmation to see if what you received matches.

In order to process a wrong item claim, photos will be required of both the item and all packaging labels included on the boxes. This information can be sent directly to help@designpublicgroup.com.

**Make sure to keep all of the original packing material! In some cases, the shipper or manufacturer will need to pickup the damaged item

What if my item arrived damaged or isn't functioning properly?

Items are carefully designed and packaged to withstand shipping, but damage or defects can occasionally occur. We sincerely apologize for any inconvenience this causes you.

Inspection Requirements:

• Inspect your purchase immediately upon receipt
• Contact us within 24 hours of delivery if there is an issue
• For freight deliveries, make a note on the proof of delivery paperwork
• Any damage or defect claim made after the 24-hour period and/or with a "signed clean" proof of delivery is subject to be denied
• For marble items (which are especially fragile), all items must be inspected before the driver leaves, with any issues reported on the POD

How to Submit a Claim:

1. Take clear photos of the damaged/defective item and all packaging/boxes the item was shipped in. For defective items, a brief video showing the issue may be helpful.
2. Email this information to help@designpublicgroup.com including your order number and a description of the damage or defect.

Important: Keep all original packing materials! In some cases, the shipper or manufacturer will need to pick up the damaged or defective item for inspection.

If you are missing a full item from your order, but your tracking page indicates the item should have been received, please contact us within 24 hours so that we can look into this for you. An unfortunate reality of the shipping market is that, occasionally, items can be lost or mis-shipped. We know this is extremely frustrating for customers and we will do everything we can to assist! 

If you are missing piece(s) from an item on your order, please contact us within 24 hours with a brief description of what is missing, pictures showing the parts you do have, and pictures of the packaging. Please check your order status tracking page which you received via email (always check your spam folder if you did not receive this email) to see the status of each separate shipment on your order. Many of our order's have multiple shipments. As we have over 200 different manufacturers from around the world, many of these items are being shipped directly from the manufacturer.